Frequently Asked Questions

Once you click the X to remove an item you will see it removed from the cart shortcut button next to the search button instantaneously. If you click on the update button next to the X it will then be removed or just leaving the cart and going to another page will also remove it from the cart altogether.
The cover style option is just an option on the product page that you can choose from. It offers you a choice of whether you would like your cover trimmed (cut) or not, meaning cut down to fit your game box. Some people may want to cut it down themselves which gives it more of a "project" feel, while others just want a cover to put straight into their game box. When you select an uncut cover you will receive extra reward points which doubles the normal points for a cover.
From the day you place your order you have 14 days cooling off period. If within this time you change your mind and no longer want the item you can return it for a refund, once you have informed us that you have changed your mind you then have 14 days to return the goods to us. Please note that as it is a change of mind you the buyer are responsible for the return postage, this is not refundable. You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged. If the return arrives back with us damaged this will reduce the amount of refund you will receive. Please use our returns form to let us know that you want to return an item. Upon receiving the completed form we will then provide you with a return address.
Our email address is, admin(AT)reproprints(DOT)co(Dot)uk
If part or all of your order has arrived damaged we will ask that you supply us with a digital photograph of the damaged item(s). This also applies to errors in supply that are 100% in our control. Once we receive the digital photograph we will offer either a full refund or free replacement, whichever is your preference. Occasionally we will make that decision and act upon it if we believe that one option outways the other. We may even choose to cancel your order and just refund. Please use our returns form to let us know that you want to return an item. Upon receiving the completed form we will then provide you with a return address.
We charge this because we have to take the time out to contact the bank, check if the payment has gone through, make sure the payment matches the customer's order. If the customer does not send payment straight away we could be checking several times a day, maybe for more than one day.
Currently this site is a work in progress and is being worked on when time permits. Starting with the covers, often referred to as inlays, then moving on to the labels then finally the manuals. We also offer other replacement parts such as game cases and cartridge screws. Please remember that we do not sell any original prints, everything is a reproduction or replacement and on some of the prints there will be the word REPROPRINTS.
You have to register for an account with us to claim your reward points. Once created you will find them in your account menu. If you placed your order and checked out as a guest then you do not qualify for our loyalty scheme. If your reward points are not there please contact us, it maybe that we missed processing them to your account.
Our site is very new at the moment and is a work in progress. We add artwork from games that we own first, currently our database is not very big however we will be adding to it. If you want an item that is not listed just send us a quick message and if I have got it or can get it I will list it on the website.
Yes you can, there is nothing to stop you. We just offer a printing service to save you the time. The game box covers and manual's outer covers that we print are printed using glossy photo paper and cut to size if needed.
Yes you can send us your own covers to print. However please take note of the following, When uploading your image please make sure it is in JPG format and no more than 4MB in size. Text will be printed as it is received so please make sure that any text is spelt correctly. Images will be scaled up or down to fit the template the best that we can. The quality of the upload reflects in the quality of the prints and colours may differ slightly due to hardware. We will print exactly what you have provided us, any mistakes found will not be corrected, that is up to the customer to ensure the correct information is uploaded. Please do not upload any copyrighted material or any images that you do not have permission to reproduce. If we find that the uploaded image is indeed copyrighted or does not have permission to be reproduced then we will refuse to print your order and may disclose your information to any relevant party. We take NO RESPONSIBILITY for any images that you upload to us and accept that by doing so you have full copyright permissions. All images and text provided by the customer will be deleted once the order is complete. We will not and do not keep any backups. If you require further prints then you must re-upload all of the the information again. We are not responsible for any mistakes made by the customer, for example: a name spelt incorrectly. We reserve the right to refuse an order and give a full refund without notice.
Our loyalty scheme is a way of thanking our customers for making a purchase from us. Reward points are awarded for all purchases made, leaving a review or registering your account and can be used against any future orders. For every £ that you spend you will receive 10 loyalty points. Loyalty points can not be transferred to another person and can only be redeemed on our website and in accordance with these terms. Your reward points will be added to your account once your order has been marked as complete or a review has been approved. We may be adding more ways to earn reward points in the future. Any reward points you have earnt will be available at checkout to use. If you have earnt reward points but they have not been applied to your account please contact us and we will check, sometimes they have to be manually applied. NO REWARD POINTS ARE GIVEN FOR USED PRODUCTS.
No, unfortunatly we do not have time to design custom covers. The only custom designs we do are for the Mega Drive cartridge labels listed on the website.
This is something that we have introduced in order to cut down the amount of bogus accounts being created. Once you register for an account and we receive your request we will activate your account instantly, unless we suspect a bogus account in which case your request will not be approved. If you account has not been activated within 24 hours, please contact us and we will check and activate straight away for you.
Maybe, this is something that we are concidering and will put updates on the website soon.
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